We hold ourselves up to the wide distribution variety of standards, and have been one of the main distributors in the industry since 2000. We have an immense amount of knowledge from years of experience as a Water Purification and Filtration Equipment , and continue to expand our practices each and every day. We supply many local companies with a variety of innovative products, created with the greatest degree of precision and care, with best designs in water filtration brought to lead the industry forward. Aquaco has always been best choice in Water Purification and Filtration Equipment supplies and at the forefront of distribution and price efficient , employing the best skilled technician and operators to get the job done. We invite you to contact us to understand what makes us tick.
Hydoxipure Swiming Pool System
Underground water solutions
Mass import and Distribution
Specialize Water Quality solutions
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RETURN & REFUND POLICY
About Returning Your Purchase (applicable for online purchases only)
We trust you will be delighted with our product(s) but there may be occasions where you feel a need to return the item(s). We shall attend to your return request as soon as possible.
Customer satisfaction is our priority. We emphasize on quality control where product(s) are checked for good condition before delivery to you. However, there are occasions where mistakes happen.
You are required to email to us your Return Request within 7 working days from the date you received the product(s) or we reserve the right not to attend to your request.
For help with returning manufacturing defects product(s) later than 7 days after date of receipt, please contact us at email@example.com to discuss your options.
To make a return request,
You will hear from us within 2 working days to process your request.
Do NOT return your product(s) until you hear from us.
You are required to present the below supporting document(s) for your return and refund request for our verification purposes. We reserve the rights to decline your return request should you fail to submit the required document(s). The supporting documents are:
A copy of order notification or invoice as proof of purchase from us
Picture(s) of the defective, damage or wrong product(s)
You will receive an acceptance letter from us upon approval of your return request. Please attach the acceptance letter in your return parcel.
For delivery on approved return request within Malaysia, we will arrange our authorized logistic partner to collect the return product(s) from you.
For delivery on approved return request outside of Malaysia, we will contact you to make arrangement for the return parcel.
Return shipping charges may apply subject to the reason for return (apply for both delivery within/outside Malaysia). Please refer to the chart below for buyer/seller responsibility: